Shipping Policy
We ship most of our products via UPS, using their standard rates. However, a few of our larger items exceed UPS's weight limits; therefore these items are shipped by a freight company. Please understand that the shipping amount calculated on our site is as accurate an estimate as we can provide
in an automated manner. However, the actual shipping costs may differ slightly. If the
actual shipping cost is greater than the estimate provided to you we will
contact you and obtain an approval before processing your order. We
encourage you to obtain a shipping estimate from customer service prior to
purchasing freight items.
Free Shipping: In order to offer the absolute lowest prices to our customers,
KitchenSupplyDirect.com offers a select group of items that have free shipping. This free shipping applies to regular ground shipping within the 48 contiguous US states only. Other charges will apply if you want these items shipped next day air, 2nd day air, or if a lift gate is required or if the freight company charges additional for residential delivery or other
accessorial charges. We may not be aware of the accessorial charges prior
to invoicing and customer grants Kitchen Supply Direct the right to process an
additional invoice using the same payment methods and terms for additional
costs. Due to the rapid increase in fuel prices and the subsequent fuel
surcharges we are charged we must reserve the right to pass through any fuel
surcharges to the customer with notification to the customer prior to shipment
and invoicing.
Free shipping - when identified for Scotsman products applies to
purchases of both head and bin with top kit if required for proper installation
or self contained unit with ice maker and built in storage. Customer is
responsible for any applicable taxes and fuel surcharges, lift gate and
accessorial charges that may be applied by the freight carrier. Customers
will be notified prior to shipping and invoicing for orders that do not meet the
minimum qualifications for free shipment if advertised for the product and of
fuel surcharges that may apply. Customer is responsible for any local
taxes that may be required by the local and state governments whether collected
at the initial invoice or later.
Free shipping - when identified for Manitowoc products applies to
Florida, Georgia, Alabama, Mississippi, Louisiana, Texas, Oklahoma, Arkansas, Missouri, Tennessee,
South Carolina, North Carolina, Virginia, West Virginia, Maryland, Delaware, District
of Columbia, Missouri, Illinois, Indiana, Ohio and Kentucky.
For Manitowoc products identified as free shipping - There is currently a fuel surcharge to other states as follows: $80 fuel surcharge to Pennsylvania,
New Jersey, New York, Vermont, New Hampshire, Maine, Massachusetts, Rhode Island,
Connecticut, Michigan, Wisconsin, Iowa and Minnesota.
$125 fuel surcharge to California, Arizona,
Washington, Idaho, Montana, North Dakota, South Dakota, Nebraska, Kansas, Colorado, New Mexico,
Utah, Nevada and Wyoming. Call or contact us via email for quotes to Alaska, Hawaii, Puerto Rico and
US Territories.
The following map shows approximate transit times for UPS Ground delivery. Click on the image for a larger version. Times shown are guidelines and are not guaranteed.
We have the best security available to protect your online orders.
Comodo/IdAuthority is a world leader in online security and our site is protected by their $100,000 website identity assurance warranty when you rely upon the information provided by IdAuthority on this site.
Our server is located in a secure data center with access control and 128-bit encryption of your personal and credit card information to protect you.
We respect your privacy.
Have you ever provided your information on a web site and then received junk email or mail from third parties? We respect your privacy and do not sell or provide your information to third parties for email or direct mail marketing. If you request assistance with restaurant design we may provide your information to a designer that is not an employee of Kitchen Supply Direct. If you request information for leases and / or financing please recognize that you are contacting the bank or financial institution indicated and not Kitchen Supply Direct, Inc.
We have over 25,000 items in stock and ready to ship the same day. We have more than 100,000 products that ship direct from the manufacturer or are placed on order from the manufacturer to our warehouse only after you order from us. For urgent items please contact customer service for an estimated availability date.
If your item is in stock, it will generally be shipped on the same day that you order, as long as the order is received by 3pm Eastern time. Orders placed after 3pm will be shipped on the next business day.
In the event that an item is unavailable for immediate shipping and different than indicated on our website, you will be contacted prior to completion of the order, for confirmation.
The amount of time for your order to reach its destination depends on the shipping method selected by you during the checkout process. We utilize the UPS QuantumView shipment monitoring system. If we have your valid email address you should receive an email notification from UPS letting you know when they pick up the package, if there are any exceptions to a normal delivery along the way, and a confirmation email when your package has been delivered. If your ISP requires you to provide valid email addresses in order to receive email you may want to permit both sales@kitchensupplydirect.com and quantumviewnotify@ups.com
Do not attempt to return any item to KitchenSupplyDirect.com without a return authorization. Unauthorized returns cannot be processed and all costs are the customers responsibility.
Your signature (or that of your representative) indicates that all items identified on the delivery receipt/bill of lading are “RECEIVED IN GOOD CONDITION EXCEPT AS NOTED BY” the person that signs the document. This means that you are relieving the manufacturer, the freight carrier and RestaurantDealerNetwork.com of any liability for the damages. Once you sign the delivery receipt/bill of lading without noting any damage we have no method of holding the freight carrier liable for damages.
Don’t be unnecessarily rushed. When the products are being delivered you do need to check the products while the driver is still there. The driver may be insisting that he needs to leave immediately so just sign the form and then file any claims later. We have noticed that the more urgent the driver seems to get the form signed and to move on to his next delivery, the more likely it is that the products are damaged. Inspect the products and note any potential damage on the delivery receipt/bill of lading.
Thank you for shopping with us. If you would like to contact us regarding our policies or a particular order, please call
770-771-6161 or 866-601-5734.
